Store Sync Health and Troubleshooting

Each connected store has a sync health page showing detailed diagnostics.

Accessing sync health

Go to Settings > Stores and click your store name.

What you see

Store sync health page showing connection status, webhook health, sync logs, and discrepancy count — Per-store diagnostics for connection and sync health

Connection status -- Connected, disconnected, or error
Last sync time -- When the last successful sync completed
Webhook health -- Number of webhooks received in the last 24 hours, last product and order webhook timestamps
Sync logs -- Paginated list of sync events with status (success/failure) and details
Retry queue -- Failed operations queued for retry
Discrepancy count -- Number of unresolved stock discrepancies

Troubleshooting

Not syncing? Check the connection status. Try clicking Reconnect. See Sync Not Working.
Webhooks not arriving? See Webhooks Not Firing.
Errors in sync log? Check the error details for API failures or authentication issues.

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### Technical Concepts