Docs/Troubleshooting & FAQ

Orders Not Appearing

If new WooCommerce orders are not showing up in Fulfiro:

Check [webhook](/docs/webhooks) health

Go to your store's sync health page and verify webhooks are being received. If "Last Order Webhook" is old or null, webhooks may not be reaching Fulfiro.

Common causes

  1. Webhooks not registered -- Disconnect and reconnect the store to re-register webhooks
  2. Order status mapped to Ignore -- Check your status mapping. If the order's WC status is mapped to "Ignore," the order will appear but have no stock impact. See Ignored Orders.
  3. Webhook delivery failing -- Check WooCommerce > Status > Logs for webhook delivery errors
  4. Custom status not mapped -- New custom statuses default to "Ignore." Check the status map and assign the correct behavior.

Manual fix

Click Sync Now on the store page to force a full product resync. For orders, check that webhooks are working -- orders sync via webhooks and the background sync job, not the manual sync button.